Access doctor-reviewed online treatment pathways for specific health needs without the awkwardness of an unnecessary clinic visit. Where treatment is clinically approved, fulfilment is handled discreetly.
No unnecessary waiting rooms. No awkward conversations. A licensed South African doctor reviews your case before treatment is issued where clinically appropriate.
Complete a brief, private health assessment from your phone. Takes about five minutes.
A licensed South African doctor reviews your case and determines whether treatment is appropriate.
If prescription treatment is approved, fulfilment is coordinated through a pharmacy partner and delivered discreetly in plain, unmarked packaging.
Every case is reviewed by a licensed South African healthcare professional.
Your health information is treated as sensitive. The platform uses secure connections and encryption to help protect information when it is submitted and handled, and we share only what care requires.
Medication delivered discreetly in plain, unmarked packaging. No branding. Nothing that identifies what is inside.
Once approved, medication is dispatched within 24 to 48 hours.
We currently deliver in Johannesburg from Sandton and surrounding areas, and in Pretoria from Menlyn and surrounding areas.
Sandton, Hyde Park, Bryanston, Woodmead, Sunninghill, Buccleuch, Rosebank, Illovo, Greenside, Ferndale, Melrose, Craighall, and Parkhurst, ...
Menlyn, Waterkloof, Newlands, Garstfontein, Faerie Glen, Moreleta, Olympus, Brooklyn, Groenkloof, Sunnyside, Hatfield, Lynnwood, Die Wilgers, ...
Centurion & Midrand.
Nura Health offers condition-specific online treatment pathways through the same confidential, doctor-reviewed model.
Doctor-reviewed treatment pathways with discreet fulfilment where approved.
Doctor-led treatment pathways for hair loss with privacy, continuity, and repeat-care potential.
Doctor-led support for structured weight loss pathways, including more advanced treatment options where appropriate.
Structured doctor-led care for acne and selected dermatology concerns, with photo-supported workflows introduced when ready.
Choose the treatment path that fits your need. Each pathway shows its own assessment, pricing, and next steps before payment.
Pathway-specific pricing - No hidden fees - Fully confidential
A private doctor-reviewed prescription-access pathway for erectile dysfunction, with discreet fulfilment where treatment is clinically approved.
Erectile dysfunction is a common and treatable medical condition. It refers to difficulty achieving or maintaining an erection suitable for sexual activity.
ED affects men of all ages, though it becomes more common with age. It can have physical causes, psychological causes, or a combination of both. It is not a reflection of character, strength, or worth - it is a health condition, and like most health conditions, it responds well to the right clinical support.
If you are experiencing ED regularly, speaking to a doctor is the right first step. Nura makes that step as private and straightforward as possible.
Answer a brief set of health questions privately from your phone or computer. This takes around five minutes and is entirely confidential.
A licensed South African doctor reviews your answers and determines whether treatment is clinically appropriate and safe for you specifically.
If treatment is approved, your prescription medication is delivered discreetly in plain, unmarked packaging within 24 to 48 hours.
Not every case will result in treatment - and that is the point. A doctor reviews every assessment to make sure treatment is safe and appropriate for you.
During your assessment you will be asked about your general health, any medications you take, and relevant medical history. This information allows the reviewing doctor to make a clinical judgement about your suitability for treatment.
If treatment is not appropriate, the doctor will tell you clearly and explain why.
Confidential. Doctor-reviewed ED pathway. Pricing shown before payment.
A straightforward, private process - from your first assessment to medication at your door. No waiting rooms. No awkward conversations.
You answer a set of health questions privately from your phone or computer. These questions cover your symptoms, medical history, current medications, and relevant lifestyle factors. The assessment is designed to give the reviewing doctor the information they need to make a safe, informed clinical decision.
Your assessment is reviewed by a licensed South African doctor. They assess whether treatment is clinically appropriate for you based on your individual health profile. This is a real clinical review - not an automated decision.
If treatment is appropriate, the doctor issues a prescription. If treatment is not appropriate for your situation, the doctor will explain why and may suggest alternatives or further steps. Either way, you receive a clear, honest response.
If a prescription is issued, your medication is dispatched after doctor approval by a licensed pharmacy partner. It is delivered discreetly in plain, unmarked packaging. Nothing on the outside references the medication, the treatment type, or Nura Health in a visible way.
If you need help with your order, delivery, or a general question about the process, Nura's support channel is available to assist. Clinical questions remain within the doctor-reviewed care process.
Each treatment path shows its own price before payment. The pathway price covers the online assessment, licensed doctor review, and the standard included treatment option shown for that pathway where treatment is clinically approved.
There is no separate consultation fee and no pharmacy markup billed separately.
Some pathways may have more than one clinically appropriate medicine, dose, pack size, or pharmacy item. If the doctor recommends something outside the standard included option, Nura will explain the difference before any additional charge is taken. No medicine, prescription, dose, or fulfilment outcome is guaranteed. Treatment is supplied only where a licensed doctor confirms it is clinically appropriate.
Erectile Dysfunction pathway - standard included option
Hair Loss pathway - standard included option
Complete your health assessment and get a doctor's review.
Nura is built to treat specific conditions through a doctor-reviewed, discreet digital pathway. Here is what is available now, and what is coming soon.
Doctor-reviewed treatment pathway with discreet fulfilment where approved.
Erectile dysfunction is a common, treatable condition. The Nura ED pathway gives you access to a licensed doctor's review and, where appropriate, prescription medication, all without a clinic visit.
Doctor-led treatment pathways for hair loss with privacy, continuity, and repeat-care potential.
The Hair Loss pathway uses a structured clinical intake, scalp and hair photos, doctor review, and discreet follow-up where treatment is clinically appropriate.
Nura will continue expanding through the same confidential, doctor-reviewed model. These additional paths are not yet available.
These paths are not available yet. Leave your details if you would like Nura to contact you if this treatment path opens for early access or updates.
Answers to what people ask most about Nura, the treatment process, and what to expect.
Review the available pathways, pricing, and next steps before starting an assessment.
Nura Health is a South African digital health platform. We build doctor-reviewed online treatment pathways for conditions that people may find difficult to discuss.
Many people experience health conditions that they would seek help for if the process were easier, more confidential, and less intimidating. The barrier is not awareness. It is the awkwardness of a clinic visit, the fear of judgement, and the time cost of a GP appointment for something that feels personal.
Nura exists to remove that barrier. We believe that access to a doctor's expertise should not require an in-person visit for every condition. For the right conditions - where a structured assessment and clinical review can support safe treatment - a digital pathway is a genuinely better option for many people.
We are not trying to replace your GP. We are trying to make it easier to get proper clinical support for specific, well-defined conditions where a private, digital process is both appropriate and safer than doing nothing.
Every treatment decision at Nura involves a licensed, registered South African healthcare professional. We do not automate prescribing. We do not issue medication without a clinical review. We do not use supplement logic or vague wellness framing for what is, clinically, a medical matter.
We are building slowly and carefully. Nura currently supports selected treatment pathways, including erectile dysfunction and Hair Loss, and will expand using the same doctor-led model - with the same commitment to clinical integrity and patient privacy.
Treatment decisions are made by doctors, not algorithms. We will not compromise on this.
Your health information is sensitive. We treat it as such - technically, operationally, and culturally.
We tell you what is included, what the price is, and what to expect. No hidden fees and no inflated claims.
Every step of our process is designed to make getting proper care as easy as possible.
Licensed SA doctors. SA pricing. SA delivery. We are not a foreign service repackaged for the local market.
We are starting with one condition done properly. We will expand carefully, not quickly for its own sake.
Information on medical aid coverage, documentation Nura can provide, and what to expect when dealing with your scheme.
Coverage depends on your individual medical aid plan and scheme. Some plans may cover telehealth consultations, prescription costs, or both. Others may not. Nura cannot guarantee coverage, reimbursement, or payment by any medical aid scheme.
If you are unsure whether your plan covers this type of service, we recommend contacting your scheme directly before completing your assessment.
After your consultation and, where applicable, your prescription, Nura can provide documentation that may support a medical aid submission or your own records. This documentation does not guarantee reimbursement or payment by your medical aid scheme.
Documentation is available on request after your consultation is completed. You can use Track your case to access case tools with your case reference and mobile OTP, or contact Nura's support team with your case reference and we will provide the relevant records.
Your clinical records, including your assessment responses and the doctor's review, form part of your health record. These are retained in line with South African legal and professional requirements.
Nura uses a doctor-reviewed model across every treatment path. This page explains the safety principles that apply platform-wide, and the additional considerations for the live ED pathway.
Every case submitted through Nura is reviewed by a licensed South African doctor. Treatment is never guaranteed, and not every person will be suitable for every treatment path.
The assessment is designed to surface the information a doctor needs to review safety and suitability properly. Your medical history, current medication, symptoms, and other relevant factors all matter. The platform may identify clear urgent-stop situations, but it does not make treatment decisions.
If there is any doubt about safety, treatment will not be issued through Nura. You may instead be advised to seek an in-person consultation or other appropriate follow-up.
A licensed doctor will review your health information and decide whether treatment is appropriate and safe for you.
Use your Nura case reference to access safe case information. For privacy, each option uses a fresh code sent to the mobile number linked to your case.
We do not show case details from a reference alone. A fresh mobile OTP is required before we show your case status.
Select an option first. We will then send a code to the mobile number linked to your case.
Contact Nura for general enquiries, case support, delivery issues, medical aid questions, privacy requests, or feedback. We will review your message and route it to the right support queue.
This form helps us understand what you need and route your message correctly. It is for support and operational issues, not for starting treatment or handling urgent symptoms.
Contact is for support, admin, partner, and privacy-related topics. Treatment requests should start with the structured assessment.
We are building a small, high-quality network of doctors and pharmacy partners. If you are interested in working with Nura, complete the form below and we will review your enquiry.
This form is for prospective doctor and pharmacy partners. It helps us understand your fit, treatment-path interest, licensing position, and operational readiness before any onboarding discussion.
How Nura Health handles your information. Plain language. Updated for current service.
This is a summary policy. A full legal version will be published following formal legal review.
Nura Health respects your privacy and treats your health-related information as sensitive. We collect, use, store, and share information only where needed to support your care journey, operate our platform, comply with legal and professional obligations, and respond to your requests.
Depending on how you use Nura, we may collect identity details, contact details, treatment-path selections, health and assessment information you submit, doctor-review outcomes, prescription and fulfilment information, payment-related information, customer-support communications, and technical usage data. The platform uses secure connections and encryption to help protect information when it is submitted and handled.
We use your information to provide the Nura service, route your case to authorised healthcare professionals and fulfilment partners, support secure payment and delivery, maintain records, respond to support queries, improve service operations, and comply with applicable legal, regulatory, and professional requirements.
We may share relevant information with authorised healthcare professionals involved in your care, pharmacies or fulfilment partners where treatment is issued, payment providers, technology and hosting providers acting on our instructions, and other parties where required by law or where necessary to protect rights, safety, or the integrity of the service.
We use access controls, secure systems, and operational safeguards designed to limit unauthorised access, loss, misuse, or disclosure. Access is limited to the people who need the information for care, operations, support, security, or compliance purposes.
Your case may form part of a clinical record where a doctor reviews your information. Nura does not routinely record consultations. Clinical notes and treatment decisions are, however, recorded as part of the care process.
We retain records in line with applicable South African legal, regulatory, and professional requirements. Some information may need to be kept even if you ask us to delete it - for example, where record-keeping, fraud-prevention, complaint-handling, or legal obligations apply.
Subject to applicable law, you may have rights to ask about the information we hold about you, request access to it, request correction of inaccurate information, and raise privacy-related concerns with us.
If you have questions about privacy, records, or your information, please contact Nura Health using the details provided on this website. A fuller legal version of this policy and related notices may apply to your use of the service.